Refund Policy

At EcomBuilders, we take pride in delivering high-quality eCommerce services designed to help businesses grow. These services include but are not limited to: dropshipping store setup, Shopify store design, TikTok and Meta advertising, and white-label eCommerce solutions. Please read our refund policy carefully before making a purchase.

1. General Policy

Due to the digital and customized nature of our services, all sales are final. However, we are committed to client satisfaction and may, in limited cases, offer partial refunds or service credits, provided the conditions below are met.

2. Service-Specific Refund Terms

A. Shopify Store Design & Dropshipping Setup

  • Non-refundable once any portion of work (e.g., store draft, logo, or product import) has been delivered.
  • If no work has commenced and a refund is requested within 24 hours of payment, a full refund may be considered at our discretion.

B. Paid Advertising Campaigns (TikTok, Meta/Facebook Ads)

  • Advertising services are non-refundable once creative strategy, ad assets, or campaign setup has begun.
  • In rare cases of project delay caused by EcomBuilders, a partial refund or service credit may be offered if no ad spend or work has occurred.

C. White-Label Services

  • All white-label services are custom and non-refundable after project initiation.
  • If cancellation is requested before any work starts, a refund minus a 10% administrative fee may be issued.

3. Refund Eligibility Criteria

To request a refund:

  • Contact us at ecombuilderscompany.ltd@gmail.com
    within 3 days of your purchase.
  • Provide a clear explanation and supporting details regarding your concern.
  • All requests are reviewed on a case-by-case basis.

4. Revisions Policy

We offer up to two (2) rounds of revisions for eligible services (e.g., design and campaign assets). Further revisions beyond the included scope may incur additional charges.

5. Chargebacks

Clients are expected to contact us to resolve disputes before initiating a chargeback. Unauthorized chargebacks are treated as a breach of agreement, and we reserve the right to dispute them with evidence of service delivery.

6. Contact Us

If you have questions regarding this policy or need assistance, please reach out to:

📧 ecombuilderscompany.ltd@gmail.com


🌐 www.ecombuilders.co
📞 +92 329 2285628